Help employees find the right procedure
An employee asks, “How do I request a work laptop?” The assistant finds the relevant instructions, explains the steps and links to the request form.
Services
AI Assistants & Agents
If your team keeps answering the same questions or searching through files before replying, an AI assistant can help. We build assistants that use your company’s information to answer customers and employees in Arabic and English. They can also gather the details needed for a request and send it to the right team.
From a message to a maintenance request
See how a short conversation gathers the details a maintenance team needs.
Conversation
Maintenance request
- Problem
- The air conditioner isn’t cooling.
- Building
- Still needed
- Room
- Still needed
Collecting the details
Step 1 of 3. The customer describes the problem in their own words.
Help a property enquiry move forward
Someone asks about apartments in Al Khobar. The assistant asks about their budget and preferred neighbourhood, checks the available listings and helps them request a viewing.
What's included
What we build for you
Who it’s for
Customer service teams, property businesses and internal support teams that handle questions and requests throughout the day.
01
Answers from your information
Connect service guides, documents or listings so the assistant can find answers and point people to the source.
02
Conversations that lead somewhere
Ask for missing details and help someone complete a request, such as booking a viewing or reporting a maintenance issue.
03
Arabic and English
Write and test conversations in the language your customers use, including the everyday phrases they use to describe a problem.
04
A way to reach your team
Let people ask for a person, and decide which requests the assistant can handle and which need your approval.
How we work
How we get started
- 01
Choose the first job
Show us the questions your team receives. We check whether a ready-made tool can help or a custom assistant makes sense.
- 02
Try a small version
We connect the first set of information and build a conversation you can try.
- 03
Test the difficult questions
Together we check everyday requests, unclear messages and questions the assistant cannot answer.
- 04
Put it to work
We connect the chosen channel, explain how to update its information and agree who handles support.
FAQ
Questions you might have
Can the assistant give a wrong answer?
Yes. We test it with questions from your business and connect it to the information you choose. We also design what happens when information is missing: asking another question, explaining what it cannot answer or passing the conversation to your team. You decide which actions need someone’s approval.
Can it do more than answer questions?
Yes. We can connect it to your systems to prepare a request, update a record or check availability. We first check what those systems allow and agree which actions need confirmation.
Can it work on our website, Telegram or WhatsApp?
These are channels we can build for. We check the account setup, available connections and platform requirements before choosing one with you. The assistant can also live inside an application your employees use.
Contact
What do people keep asking your team?
Send us a few example questions and tell us where the answers are kept.